Refund policy
Return & Refund Policy – KittyBreaths
Last updated: September 2025
At KittyBreaths (“we”, “our”, “us”), your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase. By purchasing from our store, you agree to the terms outlined below.
Return Period
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You may request a return or refund within 90 calendar days from the date you received your order.
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Returns requested after this period will not be accepted.
Returns for Personal Preference
If you wish to return a product because you simply do not like it or changed your mind:
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You are responsible for all return shipping costs.
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Items must be returned in their original condition and packaging.
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If the product has already been shipped, you must wait until it arrives before requesting a return or refund.
Returns for Damaged or Incorrect Products
If your product arrives damaged, defective, or incorrect:
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We will cover the full cost of return shipping.
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You must provide photo or video evidence of the damage or error before the return is approved.
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Returns must be made within 90 days of receiving the product.
Refunds
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping costs (except for damaged/incorrect items) are non-refundable.
Contact Information
For any questions regarding returns or refunds, please contact us at:
High Demand Notice
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Due to the high volume of orders during this period, refunds cannot be requested solely because an order arrives later than the estimated delivery date.